Rider Resources

The RTA is committed to assuring that riders in our region—regardless of income, age or physical ability—have access to and understand how to use the region’s transit system.  To achieve that, the RTA offers a range of customer services. 

Customer Service

The RTA Customer Service Centers are specifically tasked with serving nearly 600,000 riders who qualify for reduced fare, ride free or ADA Paratransit permits. 

Chicago Locations:

City of Chicago Family & Support Services Southwest

City Hall, Room 100

121 N. LaSalle Ave.

Regional Senior Center

6117 S. Kedzie Ave.

Southeast (Atlas) Northeast (Levy)

Regional Senior Center

1767 E. 79th St.

Regional Senior Center

2019 W. Lawrence Ave.


Reduced Fare and Ride Free Permits

The RTA issues Reduced Fare and Ride Free permits to eligible riders throughout the region.  The RTA Reduced Fare Permit allows older adults, age 65 and older, and qualified people with disabilities and Medicare recipients to ride all RTA fixed-route services (regularly scheduled CTA, Metra and Pace buses or trains in Cook, DuPage, Kane, Lake, McHenry and Will Counties) at a reduced fare.  Additionally, in accordance with state law, the RTA issues Ride Free Permits for all RTA fixed-route services to any Illinois resident who is enrolled in the Illinois Department of Aging Benefit Access Program. 

Travel Training

The RTA Travel Training Program teaches individuals with disabilities and older adults how to use CTA, Metra and Pace buses and trains. The program is free except for the cost of transit fares during training sessions. The program offers three types of training tailored to meet each participant’s need. They include:

  • Trip Training: 
    Participants work one-on-one with a travel trainer to practice using buses and trains to travel to locations they go to on a regular basis.
  • Individual Transit Orientation:
    Participants work one-on-one with a travel trainer to receive a general introduction to bus and train accessibility. The goal of Individual Transit Orientation is to educate participants on how to use the entire transit system.
  • Group Transit Orientation:
    Travel trainers provide group presentations at agencies that serve people with disabilities and older adults throughout the six-county region.

ADA Paratransit Certification Program

The RTA manages the Americans with Disabilities Act (ADA) Paratransit Certification Program, which determines eligibility for complementary paratransit service operated by Pace throughout the region’s ADA service area. More than 15,000 applications are received each year and there are more than 57,000 eligible customers across the RTA region. The RTA ADA Paratransit Certification Program is nationally recognized as a best-practice model and the region’s ADA Paratransit service is fully compliant with ADA regulations. ADA Paratransit service is an advanced reservation, shared ride, origin-to-destination service for persons who are unable to use the CTA or Pace systems for some or all of their trips because of their disability or health condition.