Rider Resources


IMPORTANT NOTICE: Due to the Coronavirus COVID-19, RTA customer service offices are closed, and no services are currently being provided at the following locations. Until further notice, please do not travel to any of these sites for assistance. Help is available by phone, however. Scroll down for numbers to call for help with several RTA programs.

RTA Headquarters
175 West Jackson Blvd. Suite, 1650
Chicago, IL 60604

RTA Customer Service
City of Chicago Family & Support Services
City Hall, Room 100
121 N. LaSalle Ave.
Chicago, IL 60602

RTA Customer Service
Southwest Regional Senior Center
6117 S. Kedzie Ave.
Chicago, IL 60629

RTA Customer Service
Southeast (Atlas) Regional Senior Center
1767 E. 79th St.
Chicago, IL 60649

RTA Customer Service
Northeast (Levy) Regional Senior Center
2019 W. Lawrence Ave.
Chicago, IL 60625


Reduced Fare and Ride Free Programs

Reduced Fare and Ride Free Programs

  • For customers who have a Reduced Fare permit that has expired or will expire during the pandemic, the RTA will be extending a one-time courtesy of automatically renewing eligibility so these customers can continue access reduced fares without needing to take action to renew. A new permit will come in the mail prior to the expiration of the current permit.
  • For customers who have a Ride Free permit that has expired or will expire during the pandemic. The RTA will automatically renew Ride Free Permits for those individuals who are currently eligible for the state of Illinois Department on Aging’s Benefit Access Program (BAP) and mail them prior to the expiration of the current permit. For those customers who are not currently enrolled in the Illinois Department on Aging’s BAP, the RTA will extend a one-time courtesy six-month Ride Free permit extension to allow customers the time to renew their BAP eligibility.
  • Customers who are applying for a Reduced Fare or Ride Free Permit for the first time can visit the RTA website and download a Reduced Fare and/or Ride Free application. Please follow the directions in the application.
  • To obtain assistance in applying for a Reduced Fare and/or Ride Free permit, to renew a permit that expires soon, or to replace a lost or stolen permit, call (312) 913-3110.
  • If a permit is being held at RTA’s headquarters located at 175 W. Jackson Blvd, Chicago, please call (312) 913-3110 for further assistance.


travel training program

RTA Travel Training Program

The RTA is temporarily canceling all scheduled Travel Training sessions with customers.  If you are interested in Travel Training when the program resumes, or have questions about the program, please call 312-663-HELP (4357) to be placed on the Travel Training waitlist. You will be contacted once Travel Training resumes.


ADA Certification

ADA Paratransit Certification Program

The RTA’s South and Northwest Chicago Mobility Assessment Centers are currently closed and will not be performing interviews and assessments for ADA Paratransit Certification until further notice. 

For all customers whose ADA paratransit certification has expired or will expire during the pandemic, the RTA is extending a one-time courtesy six-month extension of eligibility.

For customers who are applying for ADA paratransit eligibility for the first time, please call the Mobility Services Helpline at (312) 663-HELP (4357) and inform the customer service representative that you are interested in applying for ADA paratransit service. A phone interview will be scheduled to discuss eligibility. New customers will be given a six-month temporary eligibility and will be required to come to one of the RTA ADA Mobility Assessment Sites in the future to complete an in-person interview and assessment for on-going eligibility.

For more information or to ask any additional questions, please call the RTA’s Mobility Services Helpline at 312-663-HELP (4357).